Return Policy

RETURN POLICY

Eligibility for Returns

We accept returns within 30 days of delivery. Items must be:

- Unused

- In original packaging

- In the same condition received

- Accompanied by a receipt or proof of purchase

Return Process

To initiate a return, contact us at the email provided. Once approved, you will receive instructions for

returning your item. Items returned without authorization may not be accepted.

Non-Returnable Items

- Custom-made or personalized items

- Digital products or downloads

- Gift cards

- Perishable products

- Clearance or final-sale items

Refunds

Once your return is received and inspected:

- You will be notified of approval or denial.

- Approved refunds are processed within 3–7 business days to the original payment method.

Bank processing time may vary.

Exchanges

Exchanges are only allowed when an item arrives defective or damaged. Contact us within 48 hours of

delivery with photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless:

- We sent the wrong item

- The item arrived defective or damaged

Contact:

Email: zhenrufan